COLLABORATIVE GOVERNANCE IN ACCELERATION OF BUSINESS LEGALITY AND ITS IMPACT ON COFFEE SHOP BUSINESS PERFORMANCE IN KENDARI CITY
DOI:
https://doi.org/10.5281/zenodo.21126196Keywords:
collaborative governance , business legality , business performanceAbstract
The growth of coffee shops in Kendari City demonstrates the dynamics of an increasingly competitive urban economy. However, the business legalization process still faces obstacles in coordination, regulatory understanding, and suboptimal institutional support. This situation raises questions about how collaborative governance can accelerate business legalization while simultaneously boosting coffee shop business performance. This study aims to analyze the role of collaborative governance in accelerating business legalization and its impact on coffee shop business performance in Kendari City. The study used a qualitative approach with a phenomenological design. Data were collected through in-depth interviews, observations, and documentation with purposively selected informants, then analyzed using the Miles and Huberman model. The results show that collaborative governance plays a significant role in streamlining the business legalization process through actor involvement, inter-agency communication, forms of administrative support, and institutional responsiveness. Coffee shop operators understand business legality as a formal status that provides a sense of security, strengthens regulatory compliance, and opens access to business opportunities. The findings also show that legality contributes to increased customer trust, competitiveness, sustainability, and business development. The implication is that local governments need to strengthen licensing services that are more integrated, responsive, and mentored so that business formalities can drive sustainable business performance.
Downloads
References
Agbodzakey, James. 2024. “Building Trust in Collaborative Governance BT - Collaborative Governance Primer: An Antidote to Solving Complex Public Problems.” In ed. James Agbodzakey. Cham: Springer International Publishing. CHAP, 71–79. https://doi.org/10.1007/978-3-031-57373-6_7.
Aidi, Zil, Mohamad Yudha Prawira, and Mireza Fitriadi. 2023. “Indonesia Legal Policy for Micro, Small, and Medium Enterprises Post-COVID-19 Pandemic Economic Recovery.” (6): 2611–17.
Ananda, Yocky Pramudya, Mohamad Rizan, and Setyo Ferry Wibowo. 2024. “Consumer Loyalty and Its Application to the MSMEs Sector” : Systematic Literature Review.” 11(June): 661–82.
Annisa, Jihan, Devani Mauriza Hanif, Iqbal Artasena, and Endang Sutrisno. 2025. “Legal Protection for Micro, Small, and Medium Enterprises in the Context of Licensing Legality.” 4(2): 819–34.
Aulia, Muhammad Reza, and Rizki Agam Syahputra. 2023. “Partnership Modeling of Entrepreneurial, Digital and Performance Competencies among Coffee SMEs in Bener Meriah Regency.” 9(2).
Deliarnoor, Nandang Alamsah, and Antik Bintari. 2025. “Implementation of Fiscal Incentive Policy for Ease of Investment in the Singkawang City Government.” 6(1): 242–52.
Hidayat, Muhammad, Alan Robert White, and Bambang Supeno. 2026. “THE EFFECT OF LEGAL COMPLIANCE ON THE FINANCIAL PERFORMANCE OF MSMES IN INDONESIA.” 4(1): 1–16.
Kosasih, Oos, Kadarisman Hidayat, and Benny Hutahayan. 2025. “Building Sustainable Customer Loyalty : A Systematic Review of Key Determinants and Challenges Across Sectors.”
Martínez-Peláez, Rafael et al. 2023. "Role of Digital Transformation for Achieving Sustainability: Mediated Role of Stakeholders, Key Capabilities, and Technology." Sustainability (Switzerland) 15(14).
Muh. Husriadi, University of Halu Oleo. 2025. "ETHICAL ANALYSIS OF MARKETING STRATEGIES IN FACING THE CHALLENGES OF THE DIGITAL." 4(2): 66–77.
Nur, Iffah, and Mohammad Ridwan. 2025. “Collaboration in the Development of Coffee Micro, Small and Medium Enterprises (MSMEs) in Dokan Village, Karo Regency.” 5: 2245–60.
Peluso, Mariano. 2023. “Navigating the Coffee Business Landscape : Challenges and Adaptation Strategies in a Changing World †.”
Pradana, Aditya Bayu. 2025. “Legal Analysis of the Implementation of Coffee Shop Licensing in Surakarta City.”
Putu, Bagus, Yudhia Kurniawan, and Irma Wardati. 2023. “A Theoretical Model for Increasing Coffee Farmers Groups' Institutional Capacity in Jember, Indonesia.” 11(5): 822–28.
Riwanto, Agus, Sukarni Suryaningsih, and Delasari Krisda. 2024. “Reform and Breakthrough in Business Regulations for Empowering MSMEs in Indonesia and the Netherlands.” 3(3): 513–40.
Sasongko, Rolan Mart, Ryan Setya Budi, Hafidh Rifky Adiyatna, and Alvian Alvin. 2025. “Digital Transformation and Agility as Drivers of Sustainable Business Performance : The Mediating Role of Legality in Indonesian SMEs.” 2(7): 268–80.
Sitindaon, Entry Welny, Wensdy Sitindaon, and Sandra Ronauli Sihombing. 2023. "Impact of New Media and Coffee Shop on the Lifestyle of Tarutung Youth." 12(2): 302–15.
Suryana, Anggita Tresliyana. 2023. “THE VALUE CHAIN GOVERNANCE OF ROBUSTA COFFEE IN BOGOR REGENCY Anggita Tresliyana Suryana *)**)1 , Harianto ***) , Yusman Syaukat *) , Harmini ***) *).” 20(2): 175–87.
Umnastuti, Ninis. 2025. "Enchancing SMEs Competitiveness Through Business Legality (NIB) And Digital Marketing In Tembelang Village."
Wahyuni, Nila, Desna Aromatica, and Maryam Jamilah. 2023. “Jurnal Public Policy Hybrid Actor Capacity in Collaborative Governance.” 2.
Wright, Dale R et al. 2024. “Sustainable Coffee : A Review of the Diverse Initiatives and Governance Dimensions of Global Coffee Supply Chains.” Ambio 53(7): 984–1001. https://doi.org/10.1007/s13280-024-02003-w.
