PERAN BRAND AWARENESS MEMEDIASI PENGARUH SOCIAL MEDIA MARKETING TERHADAP PURCHASE INTENTION KEDAI BERBAGI RUANG DAN KOPI

Authors

  • I Gst Ayu Luna Purantari Putri Fakultas Ekonomi dan Bisnis Universitas Udayana, Bali, Indonesia Author
  • Putu Saroyini Piartrini Fakultas Ekonomi dan Bisnis Universitas Udayana, Bali, Indonesia Author

Keywords:

Social Media Marketing, Brand Awareness, Purchase Intention

Abstract

This study examines the effect of social media marketing on purchase intention, with brand awareness serving as a mediating variable, at Kedai Berbagi Ruang dan Kopi. Employing a quantitative approach, data were collected offline via questionnaires from 100 purposively sampled respondents active social media users in Peguyangan Kangin subdistrict. Data analysis was conducted using path analysis in SPSS version 26. The results indicate that: (1) social media marketing has a positive and significant impact on purchase intention; (2) social media marketing positively and significantly influences brand awareness; (3) brand awareness positively and significantly affects purchase intention; and (4) brand awareness positively mediates the relationship between social media marketing and purchase intention. Based on these findings, it is recommended that Kedai Berbagi Ruang dan Kopi’s management implement creative promotions such as offering discounts to followers who post stories tagging the café’s account to boost brand awareness and position the café as consumers’ preferred choice.

Downloads

Download data is not yet available.

References

Amitay, Y., Winoto Tj, H., Saparso, S., & Wahyoedi, S. (2020). The impact of celebgram endorsement on purchase intention: The mediating effects of Customer Attitude and Brand Awareness. Proceedings of the 8th International Conference on Entrepreneurship and Business Management (ICEBM 2019) UNTAR. https://doi.org/10.2991/aebmr.k.200626.079

Aprilianti, A. A. I. K., Rastini, N. M., & Rahanatha, G. B. (2023). Peran brand awareness memediasi pengaruh social media marketing terhadap purchase intention. E-Jurnal Manajemen Universitas Udayana, 12(3), 280.

Ardhiansyah, A. N., & Marlena, N. (2021). Pengaruh social media marketing dan e-wom terhadap minat beli produk geoffmax. Jurnal Akuntabel, 18(3), 379-391

Asosiasi Penyelenggara Jasa Internet Indonesia. (2023). Survei penetrasi & perilaku pengguna internet Indonesia tahun 2023. https://apjii.or.id/survei2023

Azzahra, F. D., & Rizan, M. (2021). Pengaruh Social Media Marketing dan Brand Awareness Terhadap Purchase Intention serta Dampaknya pada Purchase Decision: Studi pada Pengguna Layanan Online Food Delivery di Jakarta. Jurnal Bisnis, Manajemen, dan Keuangan, 2(3), 874-890.

Belch, G. & Belch, M. (2018). Advertising and Promotion: An Integrated Marketing Communication Perspective (eleventh E). Mc Graw‐Hill.

Carlson, J., Rahman, M., Voola, R., & De Vries, N. (2018). Customer engagement behaviours in social media:Capturing innovation opportunities. Journal of Services Marketing, 32(1): 83–94.

Dabbous, A., & Barakat, K. A. (2020). Bridging the online offline gap: Assessing the impact of brands’ social network content quality on brand awareness and purchase intention. Journal of Retailing and Consumer Services, 53. https://doi.org/10.1016/j.jretconser.2019.1 01966

Dewi, D. A. D. P., & Jatra, I. M. (2018). Peran Brand Awareness dalam Memediasi Pengaruh Social media marketing terhadap Niat Beli. E-Jurnal Manajemen Unud, 7(9), 4599–4627.

Dinas Pariwisata Kota Denpasar. (2024). Jumlah restoran/rumah makan di Kota Denpasar tahun 2023 [Data set]. Portal Satu Data Denpasar. https://satudata.denpasarkota.go.id/dataset/jumlah-restoran-rumah-makan-di-kota-denpasar-tahun-2023

Diventy, A. H., Rahadhini, M. D., & Triastity, R. (2020). The role of digital marketing on purchase intention and purchase decisions at Kopi Si Budi Surakarta. In Proceedings of the International Conference on Technology, Education and Social Sciences (ICTESS 2020) (hal. 1113–1120). Universitas Slamet Riyadi Surakarta. https://ejurnal.unisri.ac.id/index.php/proictss/article/view/5060

Efendy, O. U. (2003). Ilmu, Teori, dan Filsafat Komunikasi. Bandung: Citra Aditya Bakti.

Elaydi, H. O. (2018). The Effect of Social Media Marketing on Brand Awareness through Facebook: An Individual-Based Perspective of Mobile Services Sector in Egypt. OALib, 05(10), 1–5. https://doi.org/10.4236/oalib.1104977

Emini, A., & Zeqiri, J. (2021). The impact of social media marketing on purchase intention in a transition economy: The mediating role of brand awareness and brand engagement. 7(1), 256–266. https://doi.org/10.54820/FDOR9238

Fariz., & Widodo, A. (2017). Food blogger instagram: Promotion through social media. Jurnal Ecodemica: Jurnal Ekonomi Manajemen dan Bisnis, 1(1), 46-58.

Fauzi, D. A. (2018). Pengaruh Social Media Marketing terhadap Keputusan Pembelian (Survei Online pada Mahasiswa Sarjana Jurusan Ilmu Administrasi Bisnis Angkatan 2014/2015 Fakultas Ilmu Administrasi Universitas Brawijaya yang Membeli Starbucks Menggunakan LINE). Jurnal Administrasi Bisnis (JAB), 58(1), 190–199.

Firmansyah, Muhammad Anang. 2018. Perilaku Konsumen (Sikap dan Pemasaran). Yogyakarta: Deepublish.

Ghozali, I. (2017). Aplikasi Analisis Multivariate Dengan Program IBM SPSS. In Aplikasi analisis Multivariate Dengan Program IBM SPSS. Badan Penerbit Universitas Diponegoro

Ghozali, I. (2018). Aplikasi Analisis Multivariate dengan Program IBM SPSS 25. Edisi 9. Semarang: Undip

Gima, and Emmanuel Febiano Sigit Bayu Pambudy. "Pengaruh kemasan, kewajaran harga dan brand awareness terhadap brand loyalty (studi kasus pada wisatawan nusantara di kartika sari bandung)." Jurnal Manajemen Maranatha 17.1 (2017): 1-14.

Godey, B., Manthiou, A., Pederzoli, D., Rokka, J., Aiello, G., Donvito, R., Singhet, R. (2016). Social media marketing efforts of luxury brands: Influence on brand equity and consumer behavior. Journal of Business Research, JBR 09187(9).

Hati, S. W. & Daningsih, W. A. (2022). Pengaruh Social Media Marketing Ter hadap Brand Equity dan Dampaknya Pada Minat Beli Produk Merek Po bosoccer. Jurnal Ilmiah Administrasi Bisnis Dan Inovasi, 6(1), 60–71.

Haudi, H., Santamoko, R., Rachmansyah, A., Surono, Y., Mappedeceng, R., & Wijoyo, H. (2022). The effects of social media marketing, store environment, sales promotion and perceived value on consumer purchase decisions in small market. International Journal of Data and Network Science, 6, 67-72.

Herdana, A. (2015). Analisis Pengaruh Kesadaran Merek (Brand Awareness) Pada Produk Asuransi Jiwa Prudential Life Assurance (Studi Pada Pru Passion Agency Jakarta). Jurnal Riset Bisnis Dan Manajemen, 3(1), 1–18.

International Coffee Organization. (2020). Coffee development report 2020: The value of coffee—Sustainability, inclusiveness, and resilience of the coffee global value chain. https://www.ico.org/documents/cy2020-21/coffee-development-report-2020-e.pdf

Jackie, J., Friska, R. B., Anggraini, D., Chan dra, W., Hutabarat, F. A., Studi Mana jemen, P., Tinggi Ilmu Manajemen Sukma, S., & Studi Manajemen Perus ahaan, P. (2022). Pengaruh Social Media Marketing Terhadap Purchase Intention Di Teko Healthy Resto Medan. Sosma Niora: Jurnal Ilmu Sosial Dan Hu maniora, 1(2), 167–175. https://doi.org /10.55123/sosmaniora.v1i2.446

Kim, A. J., & Ko, E. (2012). Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand. Journal of Business Research, 65, 1480–1486.

Kotler, P., & Keller, K. L. (2018). Marketing management (15th ed.). Pearson Education.

Kotler, P., Keller, K. L., Brady, M., Goodman, M., & Hanser, T. (2016). Marketing Management. 15e, Harlow: Pearson Education

Kotler., (2018). Principles of Marketing. 17th ed. United Kingdom: Pearson Education.

Kurniawan, D. (2018). Komunikasi Model Laswell Dan Stimulus-Organism-Response Dalam Mewujudkan Pembelajaran Menyenangkan. Jurnal Komunikasi Pendidikan, 2(1). https://doi.org/10.32585/jkp.v2i1.65

Laksamana, P. (2018). Impact of Social Media Marketing on Purchase Intention and Brand Loyalty: Evidence from Indonesia’s Banking Industry. International Review of Management Marketing, 8(1), 13–18. https://econjournals.com/index.php/irmm/article/view/5838

Lu, L. C., Chang, W. P., & Chang, H. H. (2014). Consumer attitudes toward blogger’s sponsored recommendations and purchase intention: The effect of sponsorship type, product type, and brand awareness. Computers in Human Behavior, 34, 258–266. https://doi.org/10.1016/j.chb.2014.02.007

Ma, L., Zhang, X., Ding, X., & Wang, G. (2021). How social ties influence customers’ involvement and online purchase intentions. Journal of Theoretical and Applied Electronic Commerce Research, 16(3), 395–408. https://doi.org/10.3390/jtaer16030025

Macdonald, E.K., & Sharp, B. (2020). Brandawareness Effects on Consumer Decision Making for a Common, Repeat Purchase Product:: A Replication. Journal of Business Research, 48, 5-15.

Meatry. & Agung. (2018). Pengaruh social media marketing, brand awareness terhadap keputusan pembelian dengan minat beli sebagai variabel intervening pada J. Co Donuts & Coffee Semarang. Jurnal Ilmu Administrasi Bisnis, 7(3), 152-159.

Mikhael & Susan, M. (2022). Pengaruh Social Media Marketing Melalui Instagram Terhadap Purchase Intention yang Di mediasi Brand Awareness di Interkul tural Edukasi Partner. Ekonomi, Keu angan, Investasi Dan Syariah (EKUI TAS), 4(1), 50–60. https://doi.org/10. 47065/ekuitas.v4i1.1802

Morissan. (2018). Teori Komunikasi Individu Hingga Massa. Prenadamedia Group.

Moslehpour, M., Ismail, T., Purba, B., & Wong, W. (2022). What Makes GO-JEK Go in Indonesia? The Influences of Social Media Marketing Activities on Purchase Intention. Theoretical and Apllied Electronic Commerce Research, 17(2), 89–103.

Nadiya, Acacia Fortuna & Asmami Ishak. (2022). Analisis Niat Beli dan Perilaku Konsumen terhadap Produk Perawatan Kulit Ramah Lingkungan. Jurnal Mahasiswa Bisnis dan Manajemen, 1(3), 186-204.

Novila Mileva, D. (2018). Pengaruh Social Media Marketing Dan Persepsi Kualitas Terhadap Niat Beli Surabaya Snowcake (Studi Pada Masyarakat Surabaya Timur). Jurnal Ilmu Manajemen (JIM), 7(2), 446–452.

Ohorella, N. R., Annisa, & Prihantoro, E. (2022). Pengaruh Akun Instagram @Sumbar_Rancak Terhadap Minat Berkunjung Followers Ke Suatu Destinasi. Jurnal KomunikA, 18(2), 46–54.

Olfat, M., Ahmadi, S., Shokouhyar, S., & Bazeli, S. (2021). Linking Organizational Members’ Social-Related Use Of Enterprise Social media (ESM) To Their Fashion Behaviors: The Social Learning And Stimulus-Organism-Response Theories. Corporate Communications, 27(1), 91–109. Https://Doi.Org/10.1108/CCIJ-04-2021-0044

Pahlevi, & Nurvita Trianasari. (2023). Pengaruh Social media marketing Terhadap Brand awareness Dan Purchase intention Konsumen Brand Skincare Avoskin Di Kota Bandung. Juli-Desember, 9(2), 324–346. Https://Doi.Org/10.22373/Al-Ijtimaiyyah.V9i2

Pandjaitan, D. H. (2018). An Analysis of Brand Awareness Influence on Purchase Intention in Bandar Lampung City’s Online Transportation Service (Study on Y Generation Consumers). KnE Social Sciences.

Patmawati, D., & Miswanto, M. (2022). The Effect Of Social media Influencers On Purchase intention: The Role Brand awareness As A Mediator. International Journal Of Entrepreneurship And Business Management, 1(2). Https://Doi.Org/10.54099/Ijebm.V1i2.374

Prasetio, A. & Zahira, S. E. (2021). Pengaruh Social Media Marketing pada Brand Im age dan Brand Trust terhadap Purchase Intention Produk Kosmetik Sariayu Martha Tilaar. Jurnal Ilmiah Mahasiswa Ekonomi Manajemen, 6(3), halaman 663–677.

Preacher, K. J., & Hayes, A. F. (2008). Asymptotic And Resampling Strategies For Assessing And Comparing Indirect Effects In Multiple Mediator Models. Behavior Research Methods, 879–891. Http://Dx.Doi.Org/10.375 8/BRM.40. 3.879

Purwaningsih, Nining & Fahmi Susanto. (2020). Pengaruh Sosial Media Marketing dan Brand Awareness Terhadap Keputusan Pembelian Produk Dirga Mahar. Jurnal Prosiding Konferensi Nasional Ekonomi Manajemen dan Akuntansi (KNEMA)

Putri, M. (2024). Media sosial dengan pengguna terbanyak di Indonesia tahun 2024. Inilah.com. https://www.inilah.com/media-sosial-dengan-pengguna-terbanyak

Rabianti, D., Rachmawati, I., & Tantra, T. (2021). Pengaruh Social Media Marketing Activity Instagram Terhadap Purchase Intention Di Morgy Coffee. E Proceeding of Management, 8(6), 8083 8089.

Rachmawati, E., & Suroso, A. (2020). A Mediating Role Of Counterfeit Brand Awareness To Consumer Purchase Intention. International Journal of Management (IJM), 11(8)

Rahmawati, A. R. (2021). Pengaruh Social Media Marketing Dan Word of Mouth Terhadap Keputusan Pembelian Konsumen J. Co Donuts and Coffee Kota Samarinda. Jurnal Administrasi Bisnis Fisipol Unmul, 9(1), 17.

Rahyuda, K. (2020). Metode Penelitian Bisnis. Cetakan Pertama Ed. Denpasar: CV.Sastra Utama.

Romaniuk, J., Wight, S., & Faulkner, M. (2017). Brand awareness: revisiting an old metric for a new world. Journal of Product & Brand Management, 26(5), 469-476.

Sanita, S., Kusniawati, A. & Nurlestari, M. (2019). Pengaruh Product Knowledge Dan Brand Image Terhadap Purchase Intention (Penelitian Pada PT. Bahana Cahaya Sejati Ciamis). Business Management and Entrepreneurship Journal, 1(3).

Saputra, I. K. A., & Widagda, I. G. N. J. A. (2020). Brand Image, Product Knowledge, Dan Electronic Word Of Mouth berpengaruh Terhadap Purchase Intention. E-Jurnal Manajemen Unud, 45(Supplement), S-102.https://doi.org/https://doi.org/10.24843/EJMUNUD.2020.v09.i03.p16

Sari, D. P., & Widodo, T. (2022). Pengaruh Social Media Marketing Terhadap Consumer Purchase Intentions Yang Dimediasi Oleh Customer Trust (Kasus Pada Produk Skincare Scarlett Whitening). E-Proceeding of Management, 9(4), 1967-1974.

Sartika, D. (2021). Determinan purchase intention dan implikasinya terhadap purchase decision sepatu non original (KW) pada mahasiswa perguruan tinggi di Kota Samarinda. INOBIS: Jurnal Inovasi Bisnis dan Manajemen Indonesia, 4(4), 573-587.

Seo, E.-J., dan Park, J.-W. (2018). A Study on the Effects of Social Media Marketing Activities on Brand Equity and Customer Response in the Airline Industry. Journal of Air Transport Management, 66, 36–41.

Shamsudin, M. F., Hassan, S., Ishak, M. F., & Ahmad, Z. (2020). Study of purchase intention towards skin care products based on brand awareness and brand association.

Sugiyono, (2021). Metode Penelitian Kuantitatif Kualitatif Dan R&D (M.Dr. Ir.Sutopo, S.Pd (Ed); Ke2 Ed)

Sugiyono. (2017). Metode Penelitian Bisnis Pendekatan Kuantitatif, Kualitatif, Kombinasi, Dan R&D (S. Suryandari, Ed.; 3rd Ed.). Alfabeta.

Sugiyono. (2019). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung: Alfabeta.

Sugiyono. (2022). Metode Penelitian Pendidikan Pendekatan Kuantitatif, Kualitatif, Dan R&D. Bandung: Alfabeta.

Sumardi, A., & Ganawati, G. (2021). Peran Elemen Social Media Marketing, Consumer Brand Engagement Sebagai Stimulus Terhadap Brand Loyalty. Media Riset Bisnis & Manajemen, 21(1), 25-42.

Sutariningsih, N. M. A., & Widagda K, I. G. N. J. A. (2021). Peran Brand awareness Memediasi Pengaruh Social media marketing Terhadap Purchase intention. E-Jurnal Manajemen Universitas Udayana, 10(2), 145. Https://Doi.Org/10.24843/Ejmunud.2021.V10.I02.P03 Sutopo, S.Pd (Ed); Ke2 Ed)

Świtała, M., Gamrot, W., Reformat, B., & Bilińska-Reformat, K. (2018). The influence of brand awareness and brand imageon brand equity – an empirical study of logisticsservice providers. Journal of Economics and Management, 33(September), 96–119. https://doi.org/10.22367/jem.2018.33.06

Taufik, Y., Risna, A., Aminatus, S., Ivonne, Z., Ade, A., & Siregar, P. (2022). Peran So cial Media Marketing dan Brand Aware ness Terhadap Purchase Intention Pro duk Es Teh Indonesia. Jurnal Kewarga negaraan, 6(2), 5234–5240.

Tedja, G., & Abednego, F. (2022). Pengaruh Sosial Media Terhadap Pembentukan Brand Awareness dan Purchase Intention Merek Sepatu Olahraga. JRB-Jurnal Riset Bisnis, 5(2), 168-189.

Tjiptono, F. (2019). Pemasaran Jasa (Prinsip, Penerapan, dan Penelitian). Andi.

Tranggono, D., Nidita, A., & Juwito, P. (2020). Pengaruh Terpaan Iklan Nacific di Instagram terhadap Keputusan Pembelian Produk Nacific pada Followers Akun @nacificofficial.id. Jurnal Ilmu Komunikasi, 10(2), 141–155. https://doi.org/10.15642/jik.2020.10.2.141-155

Upadana, Made Wahyu Krisna, and Komang Agus Satria Pramudana. "Brand Awareness Memediasi Pengaruh Social Media Marketing Terhadap Keputusan Pembelian." E-Jurnal Manajemen 9.5 (2020): 1921-1941.

Utama, M. S. (2016). Aplikasi Analisis Kuantitatif untuk Ekonomi dan Bisnis. CV. Sastra Utama.

Vuong, Gia H., & Nguyen, Tan. M. (2018). Factors influencing millennials’ purchase intention towards fast fashion products: A case study in Vietnam. International Journal of Social Science and Humanity, 8(8), 235 - 240. doi.org/10.18178/ijssh.2018.v8.967

Wardana, M. (2021). Metodologi Penelitian Bisnis Suatu Pendekatan Praktis Penyusunan Skripsi, Tesis, Dan Disertasi. CV. Setia Bakti.

Downloads

Published

2025-08-04

Issue

Section

Articles