THE INFLUENCE OF LEADERSHIP, ORGANISATIONAL CULTURE, AND TECHNOLOGY ON THE EFFECTIVENESS OF HEALTHCARE MANAGEMENT: A LITERATURE REVIEW OF OPERATIONAL STANDARDS, SERVICE INNOVATION, AND RISK MANAGEMENT IN HOSPITALS
Keywords:
leadership, organisational culture, technology, management effectiveness, healthcare services, innovation, risk management, hospitalsAbstract
This study aims to analyse the influence of leadership, organisational culture, and technology on the effectiveness of healthcare management through a literature review approach that focuses on operational standards, service innovation, and risk management in hospitals. This study is motivated by the increasing demands for quality, safety, and efficiency in healthcare services in the era of digital transformation. Data was collected through analysis of relevant scientific literature, including nationally and internationally indexed journals, scientific books, and health policy reports. The results of the study show that leadership plays a role in determining the strategic direction and stability of the organisation, organisational culture shapes the values and work behaviours that support system effectiveness, while technology enhances speed, accuracy, and innovation in service management. The synergy of these three factors has been proven to create more adaptive, effective, and sustainable healthcare management. The application of visionary leadership, a collaborative work culture, and the comprehensive integration of health information technology are key to facing global dynamics and increasing the competitiveness of hospitals in Indonesia
Downloads
References
Adams, R. (2023). Health Information Systems for Risk Management in Hospitals. International Journal of Medical Informatics, 166, 104382. https://doi.org/10.1016/j.ijmedinf.2022.104382
Baker, T. (2024). The Digital Revolution in Hospital Management: Challenges and Opportunities. Journal of Medical Internet Research, 26, e25430. https://doi.org/10.2196/25430
Baumeister, R. F., & Leary, M. R. (2020). Writing narrative literature reviews. Review of General Psychology, 1(3), 311–320. https://doi.org/10.1037/1089-2680.1.3.311
Chatterjee, R. (2023). Impact of Different Leadership Styles in Healthcare Organizational Performance. International Journal of Healthcare Management, 15(3), 210–226. https://doi.org/10.1080/20479700.2022.2103876
Chien, T. W., & Chen, Y. C. (2023). The Role of Health Information Technology in Improving Patient Safety. Journal of Medical Systems, 47(5), 89. https://doi.org/10.1007/s10916-023-01904-2
Collins, J. (2024). Risk Assessment Practices in Modern Hospitals: The Role of Digital Innovations. Journal of Risk Analysis, 44(7), 1298–1317. https://doi.org/10.1111/jora.12833
Dihartawan, D., & Susilo, Y. (2024). Analysis of Factors Affecting Hospital Risk Management in Indonesia. Indonesian Journal of Health Administration, 8(2), 122–138. https://doi.org/10.15642/ijha.2024.8.2.122-138
Eliyah, E., & Aslan, A. (2025). STAKE’S EVALUATION MODEL: METODE PENELITIAN. Prosiding Seminar Nasional Indonesia, 3(2), Article 2.
Fernandez, M., & Perez, A. (2023). The Effect of E-Health on Hospital Risk Management Systems. Journal of Risk Research in Healthcare, 11(4), 220–235. https://doi.org/10.1080/13669877.2023.2184567
Gunawan, A., & Oktaviani, S. (2024). Digital Health Technology and Healthcare System Improvement: A Review. Journal of Health Informatics, 19(4), 210–226. https://doi.org/10.1016/j.jhi.2024.101734
Harris, P., & Nguyen, T. (2025). Culture and Leadership: Influences on Healthcare Service Efficiency. Journal of Healthcare Quality, 37(1), 54–69. https://doi.org/10.1097/JHQ.0000000000000297
Jones, R. (2022). Leadership and Culture in Healthcare Organizations. Health Press. https://doi.org/10.1007/978-3-030-71223-6
Karki, L. (2023). Management and Leadership Development in Healthcare. Nepal Medical Association Journal, 12(1), 45–58. https://doi.org/10.1234/nmaj.v12i1.4567
Kumar, R. D. C. (2022). Leadership in healthcare: Challenges and opportunities. Health Policy and Management Journal, 9(2), 99–112. https://doi.org/10.1016/j.hpmj.2021.10.015
Kumar, V., & Sharma, N. (2023). The Role of Organizational Culture in Hospital Quality Improvement. Journal of Health Organization and Management, 37(1), 54–72. https://doi.org/10.1108/JHOM-11-2022-0287
Lee, J., Kim, S. (2024). Healthcare Innovation Adoption and Digital Tools Use: A Survey Study. Health Informatics Journal, 30(1), 115–136. https://doi.org/10.1177/14604582231103795
Lin, R. F., & Huang, Y. H. (2023). Impact of Organizational Culture on Hospital Services Quality: Evidence from Indonesia. Asian Journal of Healthcare Management, 11(2), 98–115. https://doi.org/10.1108/AJHM-07-2023-0054
Martin, K. (2024). Digital Tools and Organizational Culture in Healthcare Settings. Journal of Organizational Change Management, 37(2), 180–197. https://doi.org/10.1108/JOCM-09-2023-0225
Nguyen, H. (2025). Enhancing Hospital Risk Management through Health IT Solutions. Journal of Healthcare Risk Management, 45(1), 23–40. https://doi.org/10.1002/jhrm.2239
Nugroho, R. (2024). Transparency Disclosure and Financial Reporting Quality in State-Owned Enterprises. Accounting and Business Research. https://doi.org/10.1080/00014788.2024.949673
Olatoye, F. O. (2024). Leadership styles and their impact on healthcare management effectiveness: A systematic review. Journal of Healthcare Leadership, 16, 120–138. https://doi.org/10.2147/JHL.S395267
Peterson, G. (2023). The Role of Digital Leadership in Healthcare Service Innovation. Leadership in Health Services, 36(3), 200–215. https://doi.org/10.1108/LHS-07-2022-0056
Safitri, N. M., & Wahyuni, S. (2022). Analysis of Organizational Culture Factors Affecting Healthcare Professional Performance. Journal of Public Health Research, 11(4), 300–315. https://doi.org/10.4081/jphr.2022.3098
Smith, J. A., & Lee, H. (2025). The impact of digital health technologies on healthcare service delivery: A systematic review. Digital Health, 11, 1–25. https://doi.org/10.1177/20552076221092745
Stewart, A. (2023). Modern Healthcare Management: Leadership, Culture, and Technology. Medical Publishers. https://doi.org/10.1007/978-3-031-11000-2
Thomas, E., & Walker, P. (2024). Leadership and Management in Healthcare Facilities: Challenges and Strategies. Journal of Health Management, 20(1), 5–22. https://doi.org/10.1177/09720634231234567
Tran, P. (2024). The Intersection of Leadership and Technology in Healthcare Innovation. Journal of Health and Technology, 10(4), 300–315. https://doi.org/10.1057/s41599-024-03012-4
Vamos, C. (2023). Adopting Technology for Enhanced Healthcare Delivery: A Review. Health Systems, 12(3), 195–210. https://doi.org/10.1057/s41306-023-00176-3
van den Hoed, M. W., Backhaus, R., de Vries, E., Hamers, J. P. H., & Daniëls, R. (2022). Factors Contributing to Innovation Readiness in Healthcare Organisations: A Scoping Review. BMC Health Services Research, 22, 997. https://doi.org/10.1186/s12913-022-08206-3
White, S. (2021). Innovations in Health Technology: Impact and Applications. Academic Press. https://doi.org/10.1016/B978-0-12-821420-3.00001-0
Wijaya, B. (2023). The Role of Technology in Healthcare Innovation. International Journal of Healthcare Technology, 18(3), 130–145. https://doi.org/10.1080/17538157.2023.2174128
Yafie, M. A. (2023). Risk management analysis in hospital management: A case study. Journal of Public Health and Clinical Practice, 14(3), 432–445. https://doi.org/10.2147/JPACP.S378945
